Frequently Asked Questions
At Transworld Logistics Group, we know logistics can feel complex — but it doesn’t have to be. Our FAQ page is here to give you clear, straightforward answers about who we are, what we do, and how we can support your business. From international shipping and customs brokerage to express deliveries, warehousing, and green logistics, we’ve covered the most common questions our clients ask. Whether you’re new to working with a 3PL or looking to expand your global supply chain, you’ll find the answers you need right here.
General Logistics
What is a third-party logistics (3PL) provider?
Third-party logistics (3PL) provider is a company that manages part or all of your shipping and supply chain needs. Instead of coordinating transportation, warehousing, customs, and delivery on your own, you can rely on a 3PL like Transworld Logistics Group to handle it for you. This means we organize the best routes, carriers, storage solutions, and paperwork so your products move smoothly and efficiently. By partnering with a 3PL, you save time, reduce costs, and ensure your goods reach the right place, at the right time.
How does a 3PL company fit into my supply chain?
3PL company acts as an extension of your business by handling the parts of your supply chain that involve moving, storing, and delivering goods. At Transworld Logistics Group, we step in to manage transportation, warehousing, customs clearance, and order fulfillment, while keeping everything aligned with your existing processes. This way, you keep control of your products and customer relationships, while we take care of the complex logistics behind the scenes — saving you time, money, and stress.
What are the benefits of using a 3PL over managing logistics in-house?
Partnering with a 3PL gives you access to expertise, technology, and carrier networks that are often too costly or time-consuming to build on your own. Instead of hiring staff, managing warehouses, and negotiating with multiple carriers, a 3PL like Transworld Logistics Group handles it all for you. This means lower shipping costs, faster deliveries, less paperwork, and more flexibility to scale as your business grows. In short, you stay focused on your customers and core business while we take care of the logistics.
What industries do you specialize in serving?
At Transworld Logistics Group, we work with a wide range of industries that need reliable and efficient shipping solutions. Our expertise includes Hospitality, Healthcare, consumer electronics, healthcare, Energy, industrial manufacturing, and CPG. Each industry has unique logistics needs: from temperature-controlled shipping to oversized equipment transport — and we tailor our services to fit those requirements. No matter the sector, our goal is the same: to deliver your products safely, on time, and cost-effectively.
How do I know if my business is ready to partner with a 3PL?
Your business may be ready for a 3PL if logistics is taking too much of your time, costs are rising, or you’re struggling to keep up with demand. Signs often include needing more warehouse space, managing complex international shipping, or wanting to expand into new markets without adding internal staff. Partnering with a 3PL like Transworld Logistics Group allows you to hand off the heavy lifting — transportation, storage, customs, and delivery — so you can stay focused on growing your business while knowing your supply chain is in expert hands.
TLG Services & Capabilities
What logistics services do you provide?
At Transworld Logistics Group, we provide end-to-end logistics solutions designed to simplify and strengthen your supply chain. Our services include expedited air freight with Economy, Standard, and Priority options; flexible ocean freight with customized schedules and rates; and marine cargo insurance to safeguard your shipments from risks such as damage, loss, or customs issues. We also offer comprehensive distribution and warehousing solutions, including refrigerated storage through our TLG Cool program, as well as full customs brokerage support to ensure compliant and hassle-free international trade. For businesses with complex needs, we manage special projects like heavy machinery and oversized cargo, while our cold chain logistics services ensure temperature-sensitive goods are delivered with precision and full visibility. All of these services work together to give you a reliable, efficient, and tailored logistics solution.
Do you offer international shipping and customs brokerage?
Yes. Transworld Logistics Group provides complete international shipping solutions by air and ocean, supported by our in-house customs brokerage team. We manage everything from documentation and compliance to duties and clearances, ensuring your cargo moves smoothly across borders without delays. Whether you’re importing or exporting, we handle the complexities so you can focus on your business while knowing your shipments are delivered on time and in full compliance with international trade regulations.
What types of cargo require special handling?
Certain shipments need extra care to ensure they are transported safely and in compliance with regulations. This includes fragile goods, oversized or heavy equipment, temperature-sensitive products such as food, pharmaceuticals, and chemicals, hazardous materials, and high-value items. At Transworld Logistics Group, we have the expertise, equipment, and processes to handle these types of cargo with precision. From specialized packaging to temperature-controlled transport and secure handling, we align our services with your supply chain needs to make sure your cargo arrives safely, on time, and in perfect condition.
Can you handle time-sensitive or express shipments?
Absolutely. At Transworld Logistics Group, we know that time-sensitive shipments can make or break your business. That’s why we offer expedited air freight solutions, priority handling, and a global carrier network to move your cargo at the speed you need. From urgent spare parts to perishable goods, we deliver with precision, full visibility, and dependable timelines. With us, you gain the peace of mind that your critical shipments are always in expert hands, keeping your operations running smoothly and your customers satisfied.
Shipping & Transportation
What are the different modes of transportation?
In logistics, goods can move by road, rail, air, or sea, and each mode has its strengths. A third-party logistics (3PL) partner helps you choose and combine the right ones for your supply chain. For example, trucks provide flexible door-to-door delivery, ships are cost-effective for global trade, planes move urgent shipments fast, and trains handle large volumes efficiently. By aligning these transportation options with your business needs, a 3PL ensures your products reach the right place on time, at the best balance of speed and cost.
How is shipping cost calculated?
Shipping costs are usually based on a mix of factors: the weight and size of your goods, the distance they need to travel, the type of transportation (air, sea, road, or rail), and how quickly you need them delivered. A third-party logistics (3PL) partner such as TLG calculates all of this for you, compares carrier options, and finds the most cost-effective solution. By aligning shipping costs with your supply chain needs, a 3PL helps you avoid surprises, optimize your budget, and keep deliveries reliable and on time.
What is the difference between FOB and CIF shipping terms?
FOB (Free on Board) and CIF (Cost, Insurance, and Freight) are common international shipping terms that define who is responsible for costs and risks during transport. With FOB, the buyer takes responsibility once the goods are loaded onto the ship. With CIF, the seller covers the cost of shipping and insurance until the goods reach the buyer’s port. A third-party logistics (3PL) partner helps you understand these terms, manage the paperwork, and align them with your supply chain so you always know what you’re paying for and where responsibility shifts.
How do I track my shipment?
Tracking your shipment is simple. Just visit our Track Your Order page (under "Why TLG?" menu or on home page header) and enter your details — such as your Tracking Number or, depending on your mode of transportation, your Air Freight number, Bill of Lading, or Container number. Once submitted, you’ll instantly see where your shipment is currently located and its latest status. This way, you stay informed every step of the way until your goods arrive.
What types of cargo require special handling?
Certain shipments need extra care to move safely and in line with regulations. These include fragile items, oversized or heavy machinery, temperature-sensitive goods (like food, pharmaceuticals, or chemicals), hazardous materials, and high-value products. A third-party logistics (3PL) partner is experienced in handling these types of cargo, providing the right packaging, equipment, and compliance checks to keep your goods secure. By aligning special handling with your supply chain, a 3PL ensures your shipments arrive safely, on time, and without complications.
Sustainability & Compliance
What is green logistics and do you offer eco-friendly shipping options?
Green logistics is where sustainability meets efficiency. At Transworld Logistics Group, we’re proud to offer eco-friendly shipping solutions that reduce your carbon footprint without compromising speed or reliability. From smarter routing that cuts fuel use, to consolidated shipments that lower emissions, to energy-efficient warehousing, every step is designed to move your goods responsibly. By partnering with us, you show your customers and partners that your business cares about the planet — proving that logistics can be good for business and great for the environment.
How do you ensure compliance with international trade regulations?
Compliance is built into everything we do. Our in-house customs brokerage experts manage all documentation, duties, and clearances to make sure your shipments meet every international trade requirement. We stay up to date with changing global regulations, handle the paperwork on your behalf, and work directly with customs authorities to avoid delays or penalties. This means your cargo moves smoothly across borders, giving you confidence that your supply chain is both secure and fully compliant — every step of the way.
Our Location
Leader In Supply Chain Storage & Distribution
We take pride in turning supply chain challenges into intelligent solutions, ensuring every product is stored correctly and reaches its destination precisely and carefully.